Refund policy

Returns and Refunds

Our Policy:

Before returning any product, please contact me by email: jenn@curiousglass.co.uk

You can return a product to me for a refund in the form of a credit note/gift voucher within 14 days of sale. You cannot return a personal commission piece. Please see below for what to do if you receive a faulty product.

You as the customer are responsible for the cost of returning the product to me. You must take care of the products. When returning an item you must ensure it’s suitably packed so there is no damage in transit.

Please note, our policy is offered in addition to your legal rights outlined below:

Your legal rights: 

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Faulty or Damaged Items

If the item you have received is faulty or damaged in some way, please let me know straight away. Any problems you have MUST be reported within 48 hours of receipt of your items. This is due to the delicate nature of the items I supply and is the required timeframe to prove that the error is mine, or from transit. I will then be able to assess the damage that occurs and be able to assist you further.

I AM UNABLE TO ACCEPT RETURNS FROM OUTSIDE THE UK.